On a scale of 1-5, with 5 STRONGLY AGREE AND 1 STRONGLY DISAGREE, how would you rate the following attributes about your Loan Savings account? TICK IN THE APPROPRIATE GRID.
# Attribute Ranking
1 Received a training from the bank 1 2 3 4 5
2 The product training was simple and easy to understand 1 2 3 4 5
3 The language used was suitable for me 1 2 3 4 5
4 The bank officer was involved in the training 1 2 3 4 5
5 The information provided was adequate to make
the decision to open my bank account 1 2 3 4 5
- Of the above attributes, select the top 3 that you ranked the most lowest and explain which challenges you experience the most (CHOOSE THREE ATTRIBUTES RANKED BETWEEN 1-3) (# is the attribute number, eg. #1,2)