How do we rating a questionnaire on the base of previous multiple selection .
e.g.
K6. Which type of request/ complaint was made by you? [MULTIPLE RESPONSE POSSIBLE]
- No Power supply related
- Voltage fluctuation related
- Payment related
- Safety-related
- Meter reading, Billing and Payment related
K7. (ASK RATING OF MARKED OPTIONS IN “K6” ONLY) Based on your experience how would you rate the overall quality of the different types of complaint/ request handling processes of the electricity company?
| S N | Nature | Excellent | Very Good | Good | Fair | Poor | DK/CS |
|---|---|---|---|---|---|---|---|
| 1 | No Power supply related | 5 | 4 | 3 | 2 | 1 | 8 |
| 2 | Voltage fluctuation related | 5 | 4 | 3 | 2 | 1 | 8 |
| 3 | Payment related | 5 | 4 | 3 | 2 | 1 | 8 |
| 4 | Safety-related | 5 | 4 | 3 | 2 | 1 | 8 |
| 5 | Meter reading, Billing and Payment related | 5 | 4 | 3 | 2 | 1 | 8 |
Please help me. thank you .
