I have just created a form as a humanitarian organisation, no problem. Now I want to make it available to staff who will fill the form, so I presume I add users? I instructed the staff to sign up to Kobo as individual researchers. When I try to add them with their username, I get the error message ‘…

Hi @sanctuaryinchi Have you confirmed that the users are on the same servers as discussed in the previous topics . Stephane