We are periodically experiencing an issue where for some users upon submitting the form the username shows up as “username not found” in DATA > Table > username column.
I logged in as the user and submitted a record and the username shows.
What could be causing this issue? We have tried the following without any luck.
- Removing and Reissuing access to that user
- Clearing cache
- Going incognito
- Cloning form
- Unselect and select username check box in metadata.
- And creating new form from XLS.