How to download data when you edit the data on the server

DJAA · July 19, 2023, 5:39am

Dear Kobocollect Team,

I would like to request you that I have edited the submitted data on my server, and then when I do download my dataset for those particular questions added is empty. What can I do to download the full dataset?

Kal_Lam · July 19, 2023, 9:21am

@DJAA, could you share a screenshot so that we can understand your issue pictorially?

DJAA · July 19, 2023, 8:59pm

I don’t know how I can share the screen, but my concern was about downloading the data for the variables that I added after the submission of survey data by enumerators. As I said before, after the survey, I realized that there are some missing questions, and I added them to the form and started calling each respondent to get the responses for those new questions, after completing these phone calls. I tried to download data and I received Excel without data for those new questions only while the data for other variables were there.

How can I get the dataset containing all data for all variables? This also happened to a friend of mine yesterday.

DJAA · July 29, 2023, 10:45am

Dear Kal, this is how it looks like:

This image show us that the data are there on the server, but when we download the data, the column for this question becomes empty. The image attached.

I want to get those data in my excel once I download it.

deepik_a · May 19, 2025, 6:59am

I’m also facing the same problem.

Did you get the solution ?

DJAA · May 19, 2025, 8:26am

it has been resolved after few weeks

DJAA · July 19, 2025, 9:42am

Dear Kobo Team,we are facing this issue

DJAA · July 29, 2025, 7:48am

Dear LAM,

I hope this message finds you well.

I’m reaching out regarding an issue I encountered with my survey conducted via KoboCollect. After completing the initial round of data collection, I realized that I had omitted some additional questions from the form. I subsequently updated the form and began calling respondents to collect the missing information, entering their responses directly through the Kobo server.

However, upon downloading the dataset, I’ve noticed that all the newly added variables—those following the phone number field—appear as empty, even though I completed data entry for them. I’ve attached a screenshot for reference.

Could you kindly advise on how to resolve this issue or retrieve the entered data for the new variables?

Thank you in advance for your support.

Best regards,