How to get back a lost project

akoh · January 22, 2021, 7:57am

Dear comunity,

One of my projects was lost when I redeployed it. Can anyone help to return it? I really hope

Kal_Lam · January 22, 2021, 8:18am

Did you simply redeploy (with some changes in your form)?

akoh · January 22, 2021, 8:27am

Initially I unarchive then I redeployed because there was a label that had to be replaced. When I redeployed it said failed … (forgot the words) list

Kal_Lam · January 22, 2021, 8:45am

Will have look at it!

akoh · January 22, 2021, 8:57am

Thank you sir

Kal_Lam · January 22, 2021, 12:44pm

Could you also let us know the tentative date on when your project got lost. Also please let us know the total number of submissions your project had.

akoh · January 22, 2021, 1:00pm

today about 5 hours ago … Total submissions: 205

akoh · January 22, 2021, 1:36pm

now I lost 1 more project, same as earlier. I responded to the form, an error message appeared … and my project was lost.

akoh · January 22, 2021, 1:43pm

akoh · January 22, 2021, 1:51pm

Is it possible that I can get these projects back?

Kal_Lam · January 22, 2021, 2:15pm

Hi @akoh,

Do you mean you are not able to view the custom report or do you mean you lost the data? Looking at your issue i see that you have a custom report issue.

akoh · January 22, 2021, 2:17pm

I lost 2 projects and the data

akoh · January 22, 2021, 2:29pm

I want to create a new project by uploading Xlsform, but I can’t. A message appears as in the image below

Kal_Lam · January 22, 2021, 2:45pm

We will reach you back soon.

akoh · January 22, 2021, 2:47pm

Thanks Kal_Lam.

The message that appears when I replace 2 missing projects

anishisdrr · January 22, 2021, 3:07pm

@Kal_Lam i also got same error wile updating project iied02f and after refreshing and going back to dashboard project was missing

Kal_Lam · January 22, 2021, 3:09pm

Noted! Thank you @anishisdrr! Have reported your case to our developers. Will get back to you once the issue is solved or we require any additional information for troubleshooting.

fsimon23 · January 22, 2021, 3:37pm

I had the same issue - I lost one major project that was shared for testing. But found it missing. I received the same response as @akoh. Now I had uploaded it again. Hope I have not lost any data.

Kal_Lam · January 22, 2021, 3:40pm

Noted @fsimon23! This issue has already been reported with our developers. Will get back to you once the issue is solved.

chiaramarioni1 · January 22, 2021, 4:40pm

I had the same problem twice…I uploaded a new version of the form from an xls file (that I tested before on https://getodk.org/xlsform/ and worked perfectly). I got the error message and then the project disappeared from my account… I am quiete worried o_O