error:generic Exception:Error:Internal Server Error (500) at http://kc.kobotoolbox.org/submission?deviceID=collect%3AYjv8iBNJ34IciA3
please someone help because i need it fast
Welcome to the community, @tinkokohtut! Is this an issue with only a single device or is it an issue with multiple device?
Yes multiple user
@tinkokohtut, would you mind checking the server to see if the project is still deployed there?
we are collecting 10 devices in one username. But 2 device have this issue. And can’t allow editing in setting from sharing. but 2 users are edited and then send when they face this error. Please kindly solve that problem.
@tinkokohtut, would you be able to share a screenshot of the images from the Settings>Server from both the device that is working and not working? This should help us compare the configuration and see if there are any issues there.
