Ah, i finally got your issue! I made a quick check and came to know that you are using the wrong server setting. Your user account is not in the OCHA server (i.e. https://kc.humanitarianresponse.info) instead its in the HHI server (i.e. https://kc.kobotoolbox.org). Make the changes under the General Settings>Server and you should be able to sync your KoBoCollect android app with your KoBoToolbox user account.
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