I am facing the same issue and cannot download the received files from the server. It says processing… while exporting the received files. Please help, I am running an orientation session here, and participants are practicing in kobo.
@sagar1, thank you for bringing this issue to the community! We shall investigate it and update it when resolved.
BTW, could you also let us know if you are in the non-humanitarian server?
Yes, I am using a non-humanitarian server. Thank you for the response.
@sagar1, this issue has now been resolved.