I am unable to share projects with other users

User Support Data Management
,
1

Hi community,
I have been trying to share an existing project with other users who would like to view and edit the form. It keeps saying it cant identify username.
Please help.

2

Welcome to the community, @Bkvckk! The KoboToolbox has two publicly hosted servers viz. the global server and the EU server. So with this, a project can only be shared with a user who is from the same server i.e., a user from a global server can share a project with another user from a global server but cannot share it with a user from the EU server. The same applies to a user from the EU server. A user from an EU server can share a project with another user from an EU server but cannot share it with a user from the global server.

1 Like
3

Thank you for your swift response. How do I know which of the servers my account belongs to? Is there no other way to share the form?