I can’t connect the Kobocollect application to the server

User Support Data Collection
,
1

Hi,
I can’t connect the Kobocollect application to the server. The following message appears:
“The server requires authentication. The username and/or password is incorrect for the server https://kc.kobotoolbox.org”. I also tried with the url https://humanitarianresponse.info, with the same result.
I consulted this page: Data Collection on KoboCollect App (Latest Version) — KoboToolbox documentation and this page Troubleshooting KoboCollect Android Application — KoboToolbox documentation, without finding a solution.
I’m sure the username and password are correct because I logged into my KoboToolbox account with them.

Thanks for your help.
V.

2

Welcome back to the community, @Vladoos! Could you also share a screenshot of the SETTINGS>Server so we can see if it’s been configured correctly?

4

@Vladoos, could you just share with me the SETTINGS>Server from your app?

6

@Vladoos, seems like it’s a typo in the username you used for your username. Please note that the username is very case-sensitive. Using the initial capital should also affect the settings.

7

If you’re unable to connect the Kobocollect application to the server, ensure your device has a stable internet connection. Check server settings, confirm the correct URL, and verify server availability. Clear app cache, restart the device, or reinstall the app if necessary. Contact support for further assistance, providing specific details about the issue. Troubleshooting connectivity problems is crucial for successful data collection using Kobocollect, ensuring a smooth and reliable connection between the app and server.

1 Like