I can't download media files

[Zhomart]

Hello! Unable to download media files. I’ve tried deleting and reshaping them. 2 days this happens. Help me please.
Global KoboToolbox Server
login: xxxxxxx

[Zhomart]

[Zhomart]

We really need these files.

[Zhomart]

help me please

[Kal_Lam]

@Zhomart, have you tried downloading your media files as outlined in this support article Downloading Photos and Other Media?

As a backup approach, you could also download the media files through this Python snippet.

[Zhomart]

Thank you! I used the first way.

[Kal_Lam]

@Zhomart,