I can't download media files

Hello! Unable to download media files. I’ve tried deleting and reshaping them. 2 days this happens. Help me please.
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We really need these files.

help me please

@Zhomart, have you tried downloading your media files as outlined in this support article Downloading Photos and Other Media?

As a backup approach, you could also download the media files through this Python snippet.

Thank you! I used the first way.

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@Zhomart, :clap: :heart: :partying_face: