I can't download XLS file on "other" server

I have deployed a form that I am testing. Although I can ‘open’ it but can’t ‘download’ the XLS form. Here is the warning message: 'Sorry, we couldn’t find C:\Users.… It is possible it was moved, renamed or deleted. I have tried, tried and tried, using different browsers

Welcome to the community, @georges_t! Could you also let us know the server you are using?

Dear Kal_Lam,
I am not sure about the server as the form has been designed for me by a technician (engdave) who signed up as the owner and shared it with me.
I think it can be “non-humanitarian” server since I am in education

Can I share the URL?

Yes please a login link would also be helpful for us to identify your server.

Project management: https://kf.kobotoolbox.org/#/forms/a4y353xbcymtCJv5qAyosV/data/table
Deployed tool: https://ee.kobotoolbox.org/x/MB5zZa4p

Dear Kal_Lam
I hope that you have seen the two emails that I have shared with you!