hello support team, I cant find some of the submitted data on the dashboard, I had 200 + 223+ 50 sent equating to 473, but only see 366 of the filled questionnaired submitted. any help please.
Welcome to the community, @sdaniel! Could you kindly elaborate on how it got missed? Did you ensure the 473 submissions on the server, or did you make a count from the device that your team reported they sent the number to the server? Could you also let us know whether you used the Collect Android App or Enketo to submit your data to the server? Please also let us know the server you are using.
using the android app for data submission, via "kf " server, I have counted from the screenshots sent and they totaled 473 and are not visible on the server. so what is visible from the screen shots isnt displayed in the dashboard.
1 Like
@sdaniel, could you also share with me a screenshot from inside the Sent button from both users? That should give me a clue about the project name. If possible, could you also share with me a screenshot of the app’s Settings>Server?
Hi! It sounds like some of your submissions didn’t fully sync. Please check if the missing ones are still marked as “sent” on the devices, and make sure all devices had internet during submission. If they’re stuck, try re-sending or exporting them manually.
