I can't save any modifications on my form

User Support Form Building
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1

Hi Everyone,

Unfortunately and since yesterday, it is not possible to register any adjustments to our Kobo form.

Each time we intent to implement changes, the following message arises : «Internal servor error ».

2

Welcome to the community, @Lu_erk! Could you also share a screenshot of the error message? Did you mean you were not able to edit your survey form?

3

KOBO 1
KOBO 11916×503 49.2 KB

Yes is when i try to save modifications on my form.

1 Like
4

@Lu_erk, could you also let us know the server you are using? That should also be helpful for us when troubleshooting!

5

we use the IFCR it’s for the red cross :slight_smile:

6

@Lu_erk, if you are using the IFCR’s server, you could contact im@ifrc.org, which the IFRC GVA IM team monitors. They should be able to troubleshoot. If and in case the IFRC team cannot troubleshoot, they will be reaching the KoboToolbox team internally.