I can't save any modifications on my form

Hi Everyone,

Unfortunately and since yesterday, it is not possible to register any adjustments to our Kobo form.

Each time we intent to implement changes, the following message arises : «Internal servor error ».

Welcome to the community, @Lu_erk! Could you also share a screenshot of the error message? Did you mean you were not able to edit your survey form?

Yes is when i try to save modifications on my form.

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@Lu_erk, could you also let us know the server you are using? That should also be helpful for us when troubleshooting!

we use the IFCR it’s for the red cross :slight_smile:

@Lu_erk, if you are using the IFCR’s server, you could contact im@ifrc.org, which the IFRC GVA IM team monitors. They should be able to troubleshoot. If and in case the IFRC team cannot troubleshoot, they will be reaching the KoboToolbox team internally.