I have a error 'java.lang.Stringjava.io.File.getName()' when i try to submit data

User Support Data Collection
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1

When i tring to submit data my all previus colected data was lost and i tried again and again same problem.

The app showing
“”
reference Error saving recovery point : Attempt to invoke virtual method java.lang.String java.io.File.getName ( ) ’ on a null object “”

I need to know how to fix this issue. Please help me

2

Welcome to the community, @Phoebe! Could you also share with the community a screenshot of your issue? This should also help investigate your issue and understand it pictroally.

3

WhatsApp Image 2023-03-11 at 20.28.40
WhatsApp Image 2023-03-11 at 20.28.40720×558 24 KB

this is my error. what is the reason for this error

4

It seems like you are using the Collect android app. Is this an issue with only a single device, or are you having the same issue with other devices too? In either case, could you also let us know the following:

  • Android OS version
  • Device name
  • Collect android app version

These details should also be helpful for us to investigate your issue.