Welcome to the community, @OlaNaranja! Could you also let us know the server you are using? This should help us troubleshoot your issue.
@OlaNaranja, as a workaround (until we make a fix), please try downloading your data in the XLS (legacy) format. It should work without any issues.
@OlaNaranja, please be informed that the issue has been resolved! Thank you for your kind understanding and patience!