I keep getting the same error message of server requires authentication , invalid username or password for server

I keep getting the error below and I have tried all ways to resolve it but at no avail

I have tried all the above and logged in through the server https;//kc.kobotoolbox.org but still keep getting the same error message of server requires authentication , invalid username or password for server. please help!

Welcome to the community, @mannu! Are you able to login to your account through the web using the same login credentials that you have used in the app? I assume you have configured the app with the wrong credentials.


@mannu, are you able to login to your account through the web using the same login credentials that you have used in the app?

Yes I am able to do so

@mannu, do you have any deployed projects in your account? Your account should have at least one deployed project. Let us know once you have one but are still not able to download the blank forms to your app.

yes I have a project deployed. But still can’t download the form

@mannu, maybe this post discussed previously should also help you solve your issue:

I have done that but still no change

@mannu, could you kindly share with the community a screenshot of your app’s configuration from under Settings>Server? This should give us a clue of your configuration.

@mannu, are you sure you have deployed projects under your account? Besides, I also see that you have not logged into your account. However, I see things differently in the screenshot you shared above. You will also need to login to your account at least once (if it’s a shared project).

Hello, I don’t mind giving you direct access to my account for assistance please… I have done all that at the same time developed a project and deployed it too. Let me know if it is possible so that I can share my password with you to your inbox
Thank you and God bless

@mannu, kindly please be informed that the system shows that you last logged into your account on 2018-04-23. Could you kindly login again?