I’m reporting a bug where one specific form on the Kobo EU server shows a 500 Server Error when accessing the Data tab. All other forms are working fine. This issue started suddenly on July 8, 2025

User Support Data Management
1

Description

500 Server Error on Data Tab – Only One Form Affected (EU Server) :beetle:

Steps to Reproduce

  1. Go to: KoboToolbox
  2. Wait for the Data tab to load
  3. The page displays a 500 Server Error with raw HTML

Expected behavior

I expected to access the submissions as usual via the Kobo UI.

Actual behavior

I receive the following error (screenshot attached):

Screenshot 2025-07-08 125402
Screenshot 2025-07-08 1254021303×738 100 KB

Additional details

  • Kobo EU Server
  • This issue only started on July 8, 2025
  • I’ve tried hard refresh, and multiple browsers with no success
  • All other assessments/forms are working normally

Please advise — I need access to the submissions for reporting. Thank you!

2

Hi @m_alammouri and welcome to the community!

Can you tell us how many submissions do you have?

1 Like
3

Thank you for your support

This form currently has 951 submissions

4

@m_alammouri, thank you for sharing the details! Please be informed that we are currently investigating the issue and will work to resolve it as soon as possible. We’ll keep you updated once it’s resolved.

Thank you for your kind understanding!

1 Like
5

@m_alammouri, the issue has been resolved! Thank you so much for your patience and understanding.

For more details, please feel free to have a look at the release notes: