Hello everyone! We’ve discovered recently that all of our forms load properly in the preview, but while visiting the link of any of them, the images are not being loaded. We didn’t change anything to cause this. I’ve noticed this while doing inspect on one of the images: in the preview: https://e…

Hi, sorry for the trouble! This should now be fixed. [image] Form loading error? Data Collection Hello everyone and thank you very much for your patience. We believe this issue is now fixed. It was caused by a bug in code deployed recently to the EU server. …

Welcome to the community, @informaticacml ! Could you kindly share a screenshot of the issue so that we can better understand it visually and assist you further?

Hello! The form vs the preview: [kobo3]

Any ideia what could’ve caused this? Can i somehow replace the images with uploaded links from another website for example, without having to do a new form?

There were no changes on our side. The images are uploaded. Everything works fine on the preview mode. [kobo4]

KoboToolbox Community Forum

Images not loading

User Support Data Collection

jnm October 21, 2025, 6:24pm 6

Hi, sorry for the trouble! This should now be fixed.

Please read our documentation and tutorials at the