When creating a form with multiple pages we find that we are not able to see the images that appeared when not on multiple pages setup.
We expected that just like a single page layout it would show images and videos.
No Images or Videos appear
Welcome back to the community, @knoxjohnny! Kindly please be informed that I just made a check (with the settings you provided), and it worked perfectly at my end. Would you mind sharing the screenshot of your xlsform that holds the image name and a screenshot from the SETTINGS>Media? Maybe we should be able to identify your issue by looking at the screenshots.
Thanks so much. I went to post multiple screenshots, but was not able to since I can only post one at a time. So I made a Loom video:
Our settings page is set to style = pages
The XLS form is quite complex.
Strangely the XLS I upload to KoboToolbox has headers for media::image and media::video but the XLS file downloaded back from KoboToolbox does not have that.
Also after I upload the original file I don’t see a multiple page setup, so I have to go into the editor and switch to Multiple Page Layout.
Also to confirm I also have uploaded the media files into the media folder.
Images were showing before, but now they don’t show anymore even in one-page mode.
Also, it may be worth noting that I have been using Kobo for several years and am fairly familiar.
@knoxjohnny, could you share with me the following through a private message so that I could have a closer look at it:
@Kal_Lam I’ve been looking multiple ways, but I can’t seem to find a way to direct message you. It may be because I am a new user of the community. I know I had been active in the community several years ago, but I can’t seem to figure out which account that was so I had to create this new account. Is it possible for you to message me first so I can reply? If so I can send you the files and information, but I can’t post it here in the open channel.
Hi @knoxjohnny
Welcome to the community. Kindly have a look at the following discussion to send a private message.
Stephane
@knoxjohnny, as a cross check could you shorten your image name from husbandandwifeholdingpaper.jpeg to say image1.jpeg and so on. Fix this change in both the xlsform as well as the SETTINGS>Media. This should solve your issue. Feel free to reach us back if the issue still persists.
Note: My suggestions here would be to use a short and simple image name.
Hey, Thanks so much @Kal_Lam . Is there an image length limit? Is it 8 characters? 16 characters? Just want to make sure I make t clear for my team in the future.
Thanks, yes I now know how to send a private messages.
We updated to shorter names. We now can display images on Single Page, but not on multiple-page layout… I will send you updated XLS in a private message.
@knoxjohnny, could you show us a screenshot of which image is not showing in a multiple page layout while the same is showing without any issue in a single page? This should help us look into your issue directly without having to scan to all the questions.
@knoxjohnny, could you share with us a screenshot of the issue on where (and which images does not load at your end) you are not able to see the images? I checked into your project and I could see some small images but really don’t know which one you are referring to. Maybe if you pinpoint, we shall be able to have a closer look at the same.
