Inability to to access my projects on my android devices

Dear experts. I have some projects I am working on. Suddenly, I received a call from data collectors that they couldn’t download the new forms, nor could they access the existing forms. I reset my password and redeployed the forms but to no avail. In one of the projects, I could only see a server error (500) message.
Please I need help.
Thank you all.

Welcome to the community, @Ahungwa! Could you kindly share with the community a screenshot of your issue so that the community should also be able to understand it pictorially?

The displayed page. Meanwhile, I have other projects that I am working on, but they are not displaying except this one that is newly added. Thank you

@Ahungwa, could you kindly share a screenshot from your account to let us know which projects do not get to your app? Please also share a screenshot of your Settings>Server from your app so we can understand how the app is configured.

These details should help us troubleshoot your issue.

Thank you. Above is the displayed setting.

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@Ahungwa, try with the following settings:




Don’t use the following URL like you have used You should be able to learn more about the configuration settings as outlined in our support article shared here:

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Thank you dearly. problem solved

Gabriel Ternenge Ahungwa (Ph.D.)
Senior Lecturer,
Department of Agricultural Economics & Extension,
Federal University Dutse, Nigeria.
Tel: +234(0)7036819123, (0) 8154703432

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@Ahungwa, :clap: :heart: :partying_face:

Bonjour cher Expert je souhaite quand même avoir des orientations svp

Welcome to the community, @gustavobrayane! Could you kindly explain your issue so that the community could help you out?