Dear experts. I have some projects I am working on. Suddenly, I received a call from data collectors that they couldn’t download the new forms, nor could they access the existing forms. I reset my password and redeployed the forms but to no avail. In one of the projects, I could only see a server error (500) message.
Please I need help.
Thank you all.
Welcome to the community, @Ahungwa! Could you kindly share with the community a screenshot of your issue so that the community should also be able to understand it pictorially?
The displayed page. Meanwhile, I have other projects that I am working on, but they are not displaying except this one that is newly added. Thank you
@Ahungwa, could you kindly share a screenshot from your account to let us know which projects do not get to your app? Please also share a screenshot of your Settings>Server from your app so we can understand how the app is configured.
These details should help us troubleshoot your issue.
@Ahungwa, try with the following settings:
URL
https://kc.kobotoolbox.org
Username
ahungwagt
Password
Don’t use the following URL like you have used https://kc.kobotoolbox.org/ahungwagt. You should be able to learn more about the configuration settings as outlined in our support article shared here:
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Thank you dearly. problem solved
Gabriel Ternenge Ahungwa (Ph.D.)
Senior Lecturer,
Department of Agricultural Economics & Extension,
Federal University Dutse, Nigeria.
Emails: gabriel.a@fud.edu.ng, ahungwagt@gmail.com
Tel: +234(0)7036819123, (0) 8154703432
ORCID: https://orcid.org/0000-0002-2828-2463
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Bonjour cher Expert je souhaite quand même avoir des orientations svp
Welcome to the community, @gustavobrayane! Could you kindly explain your issue so that the community could help you out?
