As an NGO, we use KoBo Toolbox in all countries where we work (8 in total) to collect information on our project indicators. We have developed an excel file, which uses power queries to pull in the data from different forms and combine them together for all countries.
Up until a month ago, this worked very well. However, recently the excel document has been running into problems updating the data.
For random forms, we get this error: “datasource.error: web.contents failed to get contents from (URL) (500): internal server error”
If we refresh the document, the error persists to return, but always for other forms (so it is not one form that is having an issue; sometimes a form is updated and another time it shows the error).
I have already tried to reset the permissions.
I have scanned the KoBo community forum, but couldn’t find a solution.
Does anyone know what this could be? Or any other troubleshooting that I can try?
Many thanks in advance!