Internal server error when downloading encrypted forms

User Support Data Management
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42

Thanks! It is exactly the same keys… And I havent changed them compared to few days ago when it still worked… Maybe I should just try another version of Briefcase then…

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43

Hi @MariekeM

Are there csv or other media attachments for your form? If yes, are they exactly the same and was it also uploaded with your dummy testing form?

44

Hi @freedim,
Thanks for your message. Yes, it was exactly the same form incl attachments. However after MANY attempts (with the same settings) it suddenly worked again. I really don’t understand why, but I am happy it was solved in the end.

1 Like
45

Hi @Kal_Lam, @jnm and @Josh!

Any updates or visibility on the deployment of the fix?

Cheers!

46

@freedim, the fix has already been made live through this announcement:

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