Interviewers are unable to submit the form

Interviewers are unable to submit the form. The message ‘record ready for submission’ appears, even though the interviewers are online. At the same time, I’m unable to download the database.

Welcome to the community, @julianamscarvalho! Are you still facing the issue? If yes, could you kindly share with us a screenshot of your issue so that we could better understand it pictorially and help you out?