Invalid message blocking access to Blank Form

[mmfd]

I am working with a group of enumerators in Mexico. They each created Kobotoolbox accounts, installed KoboCollect on their Android devices. I added their usernames and selected Managers to give them access to the questionnaire. They opened KoboCollect on their phone, entered the URL https://kc.kobotoolbox.org, their usernames and passwords, and, when attempting to “Get Blank Form,” received the message ‘username and password are invalid.’ We triple checked that usernames, passwords, and the URL were entered correctly. They still received the invalid message. On my own device and that of another person in the United States, I have been able to get the blank form. Please help.

[kobo_conafe024]

Hola

Su grupo de colaboradores deben de poner en su dispositivos móviles la URL de servidor donde están almacenados los formularios seguido del nombre de usuario desde donde se implementaron los proyectos.

También soy de México.

[Kal_Lam]

@mmfd, I backup with what @kobo_conafe024 has advised. But if you feel like the URL is still correct, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[mmfd]

Gracias kobo_conafe024!

Para confirmar, si el usuario que creó el cuestionario fuera maria2023 y el colaborador tuviera usuario maria2024 y contraseña xxxx123, el colaborador debe poner en su dispositivo movíl:

URL KoboToolbox
usuario: xxxxxxx
contraseña: xxxxxxx

¿Así es?

[mmfd]

Invalid message blocking access to Blank Form

@mmfd, I backup with what @kobo_conafe024 has advised. But if you feel like the URL is still correct, would you mind sharing with me the following information through a private message so that I could have a closer look at your case: Username Project name Server Note: You could share with me a private message as outlined in the post discussed previously:

@Kal_Lam Thank you for your message. The username under which the project was created is margyy, the project name is Encuesta de La Liga, and the server is kc.kobotoolbox.org.

[kobo_conafe024]

Hola

la URL que debería poner para poder descargar los formularios es KoboToolbox

Recuerda que aunque se pueden compartir los proyectos (formularios) desde donde los puedes descargar para ser contestados en la aplicación es desde la cuenta donde se implemento. Y los demás usuarios con los que se comparte solo podrán visualizar los envíos a los que se les haya dado acceso.

Quedaría como se muestra en la imagen

Saludos

44 48 85 39 85

[mmfd]

Ok. Gracias!

[Kal_Lam]

@mmfd, @kobo_conafe024, if you are using the EU server, please use this URL moving forward to configure your app:

Server configuration in EU KoboToolbox server

Welcome back to the community, @mugiyoh_25! You will need to use the following URL in the server settings: https://kc-eu.kobotoolbox.org This should solve your issue.

[mmfd]

Thanks @Kal_Lam . I am not using the EU server, so have been inputting the URL: https://kc.kobotoolbox.org. As an update, some colleagues have successfully accessed the survey via KoboCollect on their Android OS mobile phones, suggesting that the configuration is correct. They are checking with the others to see if there are any additional difficulties. If any arise and I cannot figure out solutions, I’ll revert back to you. Thanks again.

[Kal_Lam]

@mmfd, in case you are still having the issue, this post discussed previously should help you solve your issue:

Form uploaded on the server but cannot find it on the tablet

Welcome to the community, @bsconsult23! Have you followed the steps outlined in our support article to configure your app? If you did follow but still facing issues, maybe this post discussed previously should help you solve your issue: