I was working on a 150 questionnaire, and suddenly all the questions disappear and all the groups are empty. I don’t know what wrong button did I click and also shows a server 500 error. I there a way to restore the form I was working on.

Hi @vaishakhi , sorry that you had this problem. I understand it’s frustrating when things go wrong unexpectedly, but I was able to recover a saved draft of your form. The specific version that I restored is the one before the language was changed from “Hindi” to “English”, as it was the last non-cor…

Welcome to the community, @vaishakhi ! Did you ever deploy your survey project that had issues?

Nope. It is an undeployed project

@vaishakhi , sorry to inform you that if its not deployed it’s not possible to retrieve that survey project. However, would you mind sharing with us the details on what exactly happened, a screenshot of how it sees at the moment so that we could create a GitHub issue for the same. It would also be he…

How do I send a private message here? email?

@vaishakhi , you could send me a private message as outlined in the post discussed previously: [image] How do i send a private message to a user in the community forum? User Support Hi @Lavinia , You could send a private message to a user in the community forum…

@vaishakhi , I confirm that the groups are empty: [image] Could you kindly let us know more about how this happened. Maybe that would help us investigate more on this.

We built the questionnaire on Kobo, with around 150 questions divided into 5 groups. And then we went ahead to add languages. Defined the default language and then added one. At first, language wouldn’t be added. And then after the third attempt, we were able to add another language. After adding t…

@vaishakhi , thank you for providing a detailed explanation. This should be very helpful for our team.

Hi @vaishakhi , I’m one of the developers from KoBo and I’m looking into this issue. Hopefully if we find the culprit we can stop this from happening again! When you say We tried making a new questionnaire and faced the same issue. what exactly did this entail? I’ve tried to reproduce your issu…

Hi, Along with a default translation, we added one more language. The questions disappeared after we added a new language. Didn’t use XLSForm. Used the Kobotool itself to build the form. After working hours on it and the questions disappearing, we gave up on it. And build the same form on the res…

Is there any way to restore an older version of an undeployed form?

User Support Form Building

Kal_Lam May 17, 2021, 10:00am 7

@vaishakhi, you could send me a private message as outlined in the post discussed previously: