Issue "This record or the ID already exist. Please change it", saving data via KoboCollect

[Ievgen]

Hi all, my enumerator cannot download the answers via phone using KoboCollect on the phone. Wondering how it can be fixed, and why this issue occurs?

The message from Kobo Collect “This record or the ID already exist. Please change it”

[hakan_cetinkaya]

Hi @Ievgen and welcome to the community!

This problem usually getting solved by clearing the cache of your browser. Can you try that?

[Ievgen]

Many thanks for the advice, It helped a lot

[Ievgen]

Many thanks Hakan!

[Kal_Lam]

@hakan_cetinkaya, @Ievgen,