I just sent an email out to a group of users with a link to a KoBo form (two buttons that went to the same link and one text link. Oddly, while most of the users could click the link and get to the page, at least ~10 users complained that the links were broken. When tested on both mobile and desktop, the links in the email worked. When an email was forwarded to me from one of these users, the links in the email worked on desktop, but not on mobile. When I click any of the links in the email via mobile (iPhone with Gmail), the form appears to load, but it seems to keep loading and I get a message that says redirecting.
Any thoughts would be helpful.!
Below is the result of loading the link: