Issue with Data Loss in Collected Signatures

[sergiousme]

Hi @Ahmad. Thanks for sharing.

@Ahmad

Additionally, if anyone has any best practices or recommendations to help prevent this issue, I would greatly appreciate it.

I find yours (the one in Form B) better than the one we’re currently using. For us, the appearance attribute was removed to reduce data loss.

Despite that, 4 forms out of 29 are missing the signature. So, yes, when we need to collect signatures we are literally taking a photograph of a piece of paper with the signature on it. In this form we just use an actual photo + signature - 2 images. However, Form B seems like a nice workaround as our enumerators use Android tablets. It’s a shame it’s not working with iOS.

With a different form, I also noticed that a similar error also occurs with repeat_groups with image questions.

With this, there seems to be conflict when handling several images (or attachments, as you managed to discover), regardless of whether there’s more than one image question, or a repeat_group with more than one nested records (images).

[andrea_galeano]

Did you find a solution to this?

[Xiphware]

There is a known issue with multiple signatures currently getting lost in Enketo. This should be fixed in the upcoming imminent Enketo 7.5.1 release. Thanks for your patience on this.

[Xiphware]

The issue of signatures missing and, in certain other circumstances, images in general being ‘lost’ should now both be fixed in the new release just now.

If you like, please retest and confirm. Thanks for your patience.

[mardii11]

Hello @Xiphware Thank you for sharing the update.

I would like to confirm whether this release will impact on only the newly collected data or it also resolve missing signatures of the previously collected data as well?

[Xiphware]

Both fixes that went into this release that potentially affecting signatures (one in Enketo, the other in Kobo) will only affect newly acquired data.

If you think you are missing submission critical data then it might be possible to recover them, but it will depending on what exactly caused them to go missing, and when. Attn @Kal_Lam

[Ahmad]

Thank you, dear. I’ve conducted some testing, and everything seems to be working well now.
Many thanks to you and the KOBO team for all your efforts. We’ll let you know if we encounter any further issues.

[mardii11]

Thank you for your response. I have tested collecting some new data entry with a questionnaire that consist of two signature questions. It is working fine now; I will continue to monitor and updated here in case there is any error.

By the way, I would like to learn more about the “recovery”. What are the possible approaches I should try?

This is the screenshot of the issue

[Kal_Lam]

@mardii11, could you provide me the following through a private message? Maybe we could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…