We are currently experiencing an issue on Kobo Toolbox when attempting to download audio recordings after exporting the dataset to Excel. Despite being logged into the browser, we encounter a “500 error” when trying to access the audio files.
I’ve attached a screenshot for reference, need advise on how we can resolve the issue.
Welcome to the community, @Mahrukh! So did you mean you are trying to download media attachments from Excel after linking your dataset to Excel? Correct me if I understood differently.
Thank you @Kal_Lam ! After exporting and downloading the dataset from here (screenshot) and then trying to access the recordings.
I am pretty sure that THIS is the problem:
You or something on your network is sending too many requests to this service. Please wait several minutes and then try again. If you need assistance,
This breaks the bulk downloads.
Remains one question: if the Download Media as ZIP fails (it does frequently) and the bulk download is blocked… well how do we get OUR files?
