Issue with huge data in a user account

Dear All,

We have one form that has more than 450,000 submissions, this makes some issues:
1- With login to the shared account (show loading only)
2-Miss some data when we make sync (we count the submissions on the kobo app for example 10 but on the data on kobo form only 8 we found)
I need your advice to solve these issues. Each month we collect at least 100,000 submissions.

FYI I’m using “https://kobo.humanitarianresponse.info/”

Best Regards

Hi @slibee

This has to do with the size of your project. Could you confirm what kind of work you are doing or type of data you are collecting?

This is a very difficult issue to resolve since we would need to look at which ones are missing by example of what is in the collect application and online on the database.

Regards,
Stephane

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We make temperature check for all patients enter our facilities and some question (for COVID)

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if you want I can give you example when this happen and how many submissions missed

@slibee, this should be helpful for us if you share details of how and when this happens.