dears,
I am having an issue in previewing the form once clicking on preview this error appears
I need your help please
Are you on a self-hosted server?
Yes I am
here is the error on kpi.error.log
2021/09/02 12:11:28 [error] 45#45: *2 connect() failed (111: Connection refused) while connecting to upstream, client: 10.23.6.85, server: kf.mydomainname.com:81 request: “GET / HTTP/1.1”, upstream: “uwsgi://172.31.0.3:8000”, host: “kf.mydomainname,com:81”, referrer: “http://kf.domainname,com:81/”
OK seems like this is an issue on a self hosted server. Could you also try uploading your xlsform on one of the publicly hosted servers (OCHA or HHI) to see if you are able to upload there?
I am not able to download the xls form
Hi @farah did you create the form on the form builder successfully or you had created it using XLS?
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Hello @stephanealoo yes I created it from the form builder
Dear @Kal_Lam @stephanealoo
we are still facing an issue with installing kobo on the institutions server, is there any support that we could have a 15 min virtual meeting to showcase the issue and maybe solve this problem would be much appreciated
Dear @Kal_Lam
Could you please help us ?
@farah
How did you do the installation? Did you change any env files or nginx settings manually?
Is there any error in the kpi or kobocat docker logs?
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Dear @farah
To resolve form preview issue you can follow the following:
Resolve DNS lookup of private IP address for external data to work:
go to enketo config.json and execute command with sudo
sudo nano /home/kobos/kobo-env/enketo_express/config.json
under “ip filtering”
modify
“allowPrivateIPAddress”: false,
to
“allowPrivateIPAddress”: true,
python3 run.py --stop
python3 run.py
Best regards
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