Issues with custom reports in my project

User Support Data Management
1

Dear Kal_Lam,

I hope this message finds you well;

I am facing this same problem - when I try to access the data, I also get a blank screen.

I already changed the language, it is in english now, but it still doesnt work.

How may I proceed?

Regards,
Felipe.

2

Welcome to the community. @felipe7263! Would you mind sharing with us the following through a private message:

  • Username
  • Project name
  • Server
3

Dear Kal_Lam,

I am trying to send you a personal message, but it is not possible

Can you allow me to this?

Regards,
Felipe

4

Would you mind sending it again? Refresh your browser if you should have any issue.

6

@felipe7263, kindly please be informed that this is a bug that has been recorded in GitHub, which you could follow it here:

KoBoToolbox should solve this issue in its next release. As a temporary fix, I have reset the same for you once again (i.e. the custom report page is now viewable again). This time, if you wish to play around with the custom report, kindly please note the followings:

  • First, change your browser language to English.
  • Then you could work with graphs and bars without any issue.

I will let you know when we have a permanent fix for this issue.

7

Hi @felipe7263,

Kindly please be informed that we have a recent release of the KoBoToolbox, which should fix this issue permanently. For details, please feel free to go through the release notes: