Issues with downloading data

i am having similar problems neither csv legacy nor xls legacy are working for me

@tsega101, could you kindly share with us a screenshot (of the error message) so that we could troubleshoot your issue.

https://kf.kobotoolbox.org/#/forms/a6shfEbP72qasAwcRSLsMW/data/downloads

thanks in advance

So have you now tried clicking the download icon now (as shown in the image shared below):

Image 0

yes i already tried to download it in csv and xls form and it still doesn’t work

OK, could you provide me the following information through a private message:

  • Username
  • Project name
  • Server (it seems to be HHI)