Kobo encodes hyperlink and make them not readable

User Support Form Building
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1

Hello everyone,

I am encountering an issue with hyperlinks added to a question. When I click on the hyperlink (which links to a SharePoint folder), Kobo changes it and the link no longer works. I did some research, and it seems to be an encoding problem. Here’s an example:

Original Link (inserted in the XLS form):
https://savethechildren1.sharepoint.com/sites/MONITORAGGIOANNUALESAFERPROGRAMMING/Shared%20Documents/Forms/AllItems.aspx?csf=1&web=1&e=JGXePt&CID=2edb401f-f216-422a-a38c-2e5cba57a98c&FolderCTID=0x012000825E33AF09A0C34C8EE9A15D3E234CF6&id=%2Fsites%2FMONITORAGGIOANNUALESAFERPROGRAMMING%2FShared%20Documents%2FGeneral%2FFile%20persone%20in%20forze%2F0-6%2FPMG%20Caivano_Il%20Quadrifoglio%2FPMG_Caivano_Quadrifoglio&viewid=af97fcdf-3ffe-4a2e-99bb-cbbbfb3a4ca5

Link after clicking in the form:
https://savethechildren1.sharepoint.com/sites/MONITORAGGIOANNUALESAFERPROGRAMMING/Shared%2520Documents/Forms/AllItems.aspx?csf=1&web=1&e=JGXePt&CID=2edb401f%252Df216%252D422a%252Da38c%252D2e5cba57a98c&FolderCTID=0x012000825E33AF09A0C34C8EE9A15D3E234CF6&id=%252Fsites%252FMONITORAGGIOANNUALESAFERPROGRAMMING%252FShared%2520Documents%252FGeneral%252FFile%2520persone%2520in%2520forze%252F0%252D6%252FPMG%2520Caivano%255FIl%2520Quadrifoglio%252FPMG%255FCaivano%255FQuadrifoglio&viewid=af97fcdf%252D3ffe%252D4a2e%252D99bb%252Dcbbbfb3a4ca5

I would like to add that this summer the link was working smoothly, and I was able to click on it and access the folder directly.

Could anyone help me with this? Is it a bug?

Thank you in advance!

2

Welcome to the community, @giulia_p! You should be able to add a hyperlink to a form as outlined in this community post discussed previously:

I assume it’s SharePoint that is behaving differently. Hence kindly ensure this with your IT team.