When using https://kf.kobotoolbox.org/ as the server URL, they get this error:
Would you mind going through this post discussed previously which should help your team configure their KoBoCollect android app:
Thanks a lot for sharing the updated support article. We asked a team member who had the right device to follow the steps shown. She entered this server URL https://kc.humanitarianresponse.info and was able to access the forms there.
However, we do have staff who cannot download the app because their devices do not support it. What would the solution be for them? Especially considering they cannot access not only the Enketo webforms but even the main KoBoToolbox site (they don’t even get the login page).
Maybe you could access a version that is suitable for your teams device from here:
Can you confirm which devices are they using?
Stephane
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