The kobo.humanitarianresponse.info site cannot be reached by the collaborators we are working with in Tanzania. We have also tried sharing only the Enketo form links directly, but they have been unable to access those either.
The error message our Tanzania team members have been getting is: "The site cannot be reached. The connection was reset." They have also tried accessing it through different browsers and from different locations across Tanzania but to no avail. Team members based in other countries have however had no issues in reaching the site.
We have begun conducting surveys already so it would be wonderful if we could get a solution to this soon. Thanks!
@Kal_Lam If you mean whether they have been able to access other sites that are not related to KoBo, then yes. They’ve also tried accessing the site multiple times since Monday morning but to no avail.
I’m based in Kenya but have had no issues in accessing the site myself.
They do not get the login page, only the error message. It takes about 5 minutes from entering the link in the browser to getting the error screen.
I’ve also tried viewing the site using a proxy located in Tanzania to see whether it was a connection issue but I could not access it using the proxy either.
Could you also confirm how long is your survey questions and the choices for the same? Sometimes users may also see this issue when the survey question is too long or the choices is too long. As a quick check would you mind making a short dummy survey project with only 1 or 2 questions and see if your team are able to access and fill it out at their end?
Could you also confirm the same through another team member (who will access the survey project through a different browser) to see if the same happens at his/her end too?
Colleagues in other countries (US, Bangladesh, and Kenya) have also been able to open the survey links without any issue. But the team in Tanzania still cannot access them.
