Kobo Submitting Draft Error: The data server for your form or the Enketo Server is down

hello, two users are facing an error while trying to submit draft forms. The users are not te admins of the projects, Can you please support

Welcome to the community, @NajahM! Maybe you will need to check your network connectivity to see if everything is OK.

Thank you for the feedback, however other users connected on the same internet connection, using similar devices are not facing this issues. We tried to change internet cnx for these 2 users and the issue remained

@NajahM, do these two devices have internet connectivity issues? Are the other devices collecting data for the same project that have no submission issue or are they collecting data for some other projects? Is the project still there (active) on the server?