Thank you Francis, we will be checking on this as soon as possible.Response o the Nepal earthquake has slowed us down a little but we are mindful of the problem.
Best,
Patrick
···
On Tue, May 12, 2015 at 11:44 AM, Francis Vachon francisv...@gmail.com wrote:
Additional info:
So in the end it seems to be related to newly created account (e.g. since some point int 2015). I have written an email to the Kobo team on it to report the bug, as I am pretty sure this is indeed a bug.
Basically I have tried with quite a few different accounts, and they all failed in the same fashion (see above). Then at cartONG they tried as well on CartONG’s test account, and everything worked fine. THen I tried as well, but with an older account created back in 2014 (late in the year) and it work fine as well.
All the failling accounts had in common that they have been created in 2015. I tried setting up a brand new account and it failed as well.
Therefore if others are experiencing the same problem, it has a high chance of being related to when you account was created. I didn’t find a work around about it, it might be a back-end issue actually… So stay tune for further info.
Francis
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