KoboCollect App- not connecting to project

I downloaded the Kobocollect app on my samsung tablet. I have a Kobotoolbox account with 2 projects already active. I manually create the project by entering the URL, user name, password- this is the first step on the app. Then I should get an interface that shows all the various options like fill blank form, etc. But all I get is start new form, delete, save or send form. It appears that it is not connecting to my account? I have tried over and over and it is not working. I can send a screen shot of all the steps if that will help.

Welcome to the community, @ericafk! Maybe this post discussed previously should help you solve your issue:

Hi, yes i saw both and neither have helped. Can I send some screen shots?

@ericafk, yes maybe kindly do share the screenshots so that it’s easier for the community to understand your issue pictorially.