KoBoCollect Error: Read Timed Out

hi community. the finalized forms collected using KoBoCollect have one form that keeps on failing to be sent with this error “Read Timed Out”. in one of our attempts, the error was “Connection Reset”. any suggestions on how to resolve this?

thank you

@hm11, could you also share a screenshot of this issue? It would be helpful for us to understand your issue pictorially.

hi @Kal_Lam , here’s a screenshot of the “Read Timed Out” error. we were not able to capture that one time with the “Connect Reset” error. for your reference

hi @Kal_Lam , just checking in on this post. thank you

@hm11, is it still an issue? If yes, please could you share a screenshot of the Settings>Server? That should help us troubleshoot your issue.