Kobocollect - Form list download failed - XLSForm compatibility?


I just started using kobotoolbox and I built and deployed a questionaire using XLSForm, I downloaded and validated the form using the online validator and I get no errors it opens fine using enketo web forms ,

I cannot however get it to download to kobocollect. I get the message: Form list download failed (see screenshot).

As far as I can tell the login is correct and I can download a blank form from the demo project without any issues and I did read the instructions: Data Collection on KoboCollect App (Latest Version) ā€” KoboToolbox documentation

I do have nested groups and repeats could this cause an issue? Is it a compatibility issue or am I missing something ?

Any help would be gratefully recieved.

Many thanks


PS, Iā€™m using Kobocollect v2022.4.4

Here is a link to the form https://kf.kobotoolbox.org/#/forms/aQeTXAiUyMNskzL5pzNPLr

@duncan_hume, could you share a screenshot of the Settings>Server from your app so that we can also see if the configuration has been done correctly?

Sure. Here is the a screenshot from my app settings:


Sure. Here it is:

@duncan_hume, OK. I now get it. The configuration seems to be done in the wrong way. Maybe you will need to go through this support article again ā€¦

Try to focus on this section ā€¦

Thanks for your help. Its working now when i enter the correct server.

Just for clarity (in case anyone else has this issue).

I created my questionaire using the general use server https://kf.kobotoolbox.org but i needed to log in to https://kc.kobotoolbox.org to use the app

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@duncan_hume, :clap: :heart: :partying_face: