KoboCollect is showing up in the games hub in Samsung devices running Android 14

User Support Data Collection
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Description

On Samsung devices running Android 14, KoboCollect appears in Samsung Gaming Hub and not in the app drawer. The user has to remove KoboCollect from the gaming hub so that it could show up in the app drawer. This is causing some confusion with users.

Steps to Reproduce

  1. Have a Samsung device running Android 14
  2. Install KoboCollect from the Google Play store
  3. Open Samsung Gaming Hub, Kobocollect appears there

Expected behavior

KoboCollect should install and appear in the app drawer.

Actual behavior

Kobocollect installs but only shows up in the gaming hub

Additional details

Tested on Samsung A23 and Samsung S22 Ultra both running Android 14. To correct the issue users have to:

  1. Open Samsung Gaming hub,
  2. Tap on “My Games”
  3. Press on KoboCollect and tap “Remove”
1 Like
2

@dtrotman, you could remove the Collect Android App from the Gaming Hub by following the instructions outlined below:

  • Step 1: Go to Gaming Hub

  • Step 2: You should see a similar screen as shown below (where you will see the KoboCollect android app in it):

    Image 1
    Image 1720Ă—1440 180 KB

  • Step 3: Now press the red boxed icon that you see at the right-down corner next to the KoboCollect app as shown in the image above (step 2). You should now see a similar screen as shown below:

    Image 2
    Image 2720Ă—1427 103 KB

  • Step 4: Press the KoboCollect app for approx. 3 seconds.

  • Step 5: A similar screen is seen as shown below.

    Image 3
    Image 3720Ă—1435 86.7 KB

  • Step 6: Now press Remove from gaming hub as shown in the image above (step 5).

    Image 4
    Image 4720Ă—1440 79.4 KB

  • Step 7: A dialogue box appears. Press Remove.

  • Step 8: Once, this is done, the KoboCollect app does not show up under the Gaming Hub.
    So your Gaming Hub now looks something as below:

    Image 5
    Image 5720Ă—1440 74.5 KB

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Hi, Thanks for the workaround. My argument is that it shouldn’t be added to the gaming hub in the first place. Can that be prevented?

4

@dtrotman, pinging @Xiphware for a better knowledge on this issue.

1 Like
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The user has to remove Kobo Collect from the gaming hub so that it could show up in the app drawer. .For anyone else that wants to change Gaming Hub’s behavior: Open Gaming Hub, tap the three-dots menu, and tap Settings. Find “Show game apps” and tap on it. You can now choose a setting that lets the game apps appear on your Home and Apps screens.

[Moderator: edited to remove unrelated link]

1 Like
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If KoboCollect is appearing in the Games Hub on Samsung devices running Android 14, it’s likely due to a system misclassification. KoboCollect is a data collection app, not a game.

Possible Solutions:
Manually remove it from the Games Hub via:

Games Hub > More Options > Remove from Library

Report misclassification to Samsung via Samsung Members app.

Clear cache of the Games Hub app.

Samsung may fix this in future updates if reported widely.

10

That definitely sounds more like a Samsung Gaming Hub detection issue than a KoboCollect problem itself. I can see how it would confuse users though, especially when the app seems “missing” from the drawer until it’s manually removed from the gaming hub.