KoBoCollect unable to load

Hi,

Recently shifted over from ODK to Kobocollect. Built the forms on the server and loaded to ODK collect no problem. I wanted to shift over to Kobocollect because of the improved interface capabilities it offers. Although it won’t allow me to open the app. I have uninstalled the ODK collect app, but still encountering issues. When I open the Kobocollect app on my android, a popup reads
"unknown error (code 14 SQLITE_CANTOPEN): Could not open database.
It doesnt allow me to even go into general settings and type in server like you do with ODK collect. Instead once I click ok from the popup window, it automatically closes the Kobo app

Love to hear some insight into this, very puzzled Kobo newbie

Thanks all in advance,
Ben

Hi @benmcdermott,

Could you kindly upload the screenshot (with the error) that you see when you try to load KoBoCollect. Would you also be kind enough to share the android version your device has at the moment?

GOOD DAY!

Hi @Kal_Lam

Thanks for getting back to me,

Android version = 10

I have uploaded a picture,

Thanks again,
Ben

Hey @Kal_Lam did you have any ideas about this issue?

Thanks,
Ben

Hi @benmcdermott,

Kindly please be informed that the current version of KoBoCollect v1.23.3k is not compatible with Android 10. Hence request you to use the ODK COllect (instead of KoBoCollect) till the next version of KoBoCollect is released. You should not have any issues using ODK Collect with the KoBoToolbox server.

GOOD DAY!