Please we are facing this problem to have acces our data and since 4 thursday. Somebody to help us resolve this probleme Bad Gateway: 502 Bad Gateway 502 Bad Gateway nginx/1.19.4 by using odkbriefcase i got this message: “Fetching form definition resolving against briefcase form definitions …

Welcome to the community @fazaoh1 ! Could you kindly please let us know what you exactly intend to do so that we could help you out. I understand you that you are trying to download your data through ODK Briefcase but you are seeing the attached error message. Could you add to this so that we are mor…

thank you, i’m trying to export my data on the server in excel, then i remarque that i have more 3 millons record with more than 380 000 submission. for that reason excel is no more useful for me. that why i’im using odkbriefcase to pull data and after export it in csv . till 4 days ago its work, a…

Have you tried downloading from the KoBoToolbox system? If yes what do you see?

yes , when i tri to download from kobotoolbox system i don’t have all the record in the repeat group. because more 3 million records

and when i try to get the data in csv form, i do not get data in repeat group

Could you kindly provide us a status of the data (the exact figure) that is available within your user account (in your main data and your roster data)?

please should i give the details ? like the usename et name project?

Maybe it would be good if you provide the same through a private message. It would be easy for us to have a closer look at it.

OK, please follow the instructions outlined in the post discussed previously: [image] How do i send a private message to a user in the community forum? User Support Hi @Lavinia , You could send a private message to a user in the community forum as follows: O…

Loading data issue (502 bad gateway )

User Support Data Management

Kal_Lam November 9, 2020, 12:23pm 12

OK, please follow the instructions outlined in the post discussed previously: