Loading Error enkato web-urgent help

Hello Team

need help on self hosted server we are facing issue with enkato web

it was working fine earlier but suddenly not working kindly assist


in log
1)Unknown Error occurred during attempt to update cache Error: Request
2)Error: Redis connection to redis-cache.newglobe.private:6380 failed - connect ECONNREFUSED

Hello, as I mentioned in my response to your email, we’ll likely not be able to help further since you are running your own private instance, which we do not administer. The errors you have shared indicate server-side problems; if they are intermittent, your server may be overloaded.