Loading error submit form

Good morning,

I have problems to submit a form.

The error showed is this:

Can you kindly assist me to solve this problem?

Thank you in advance,


Hi @Ylenia and welcome to the community!

Can you validate your form using ODK - XLSForm Online v2.x?

1 Like

Welcome @Ylenia ,
similar error messages have been discussed here recently, see Failed to load (error message poping up) - #2 by wroos
It might for ex. be a problem of the browser or Android version.


@Ylenia, as advised by @wroos, could you also let us know the KoboToolbox server and the browser you are using? This should help us troubleshoot your issue.

Could you provide some further details, please:

  • When do you get the error msg?
  • With Collect or Enketo (webform)?
  • On which device?
  • Extract or screenshot of the GPS question of your form?
1 Like

Evening! I’m using Enketo with Google Chrome, thank you

Evening! I tried, but still not working…

I get the error message when I try to submit the form or save it
I use Enketo
Different devices, i’m getting the same issue
We don’t have any GPS question, we removed it several months ago

If you receive a page loading error: To correct the problem, follow the steps below. You can begin by reloading the page.

Clear your cache and cookies
Tap More.
Tap Privacy and security.
Next to “Time range,” choose All time.
Select Cookies and site data and Cached images and files.
Tap Clear data.

Rachel Gomez

1 Like

@Ylenia, would you mind following @RachelGomez161999’s suggestion? If it still does not help, try sharing your data collection link so that we can try submitting a dummy submission to see if the same happens at our end too.