Hello there,
Please I am new to kobo tool. Please I saved 3 files in the platform in offline mode 2weeks ago. I experience challenges trying to upload in the begining, but today I checked the I can no longer find the files.
Please see screenshot below:
Welcome to the community, @Skojo! Did you mean you were not able to find back the submissions that were saved as drafts in the browser that you used for data collection?
@Kal_Lam yes! initially I found them but could not re-open. But this morning, I can no longer find those files
Hello @Kal_Lam please any update yet? I need to urgently retrieve the data to send to partners please
@Skojo, did you mean the data got missing from the browser?
Yes! please. I can not find them again. I initiailly stored the data in an offline mode. But could not find them after clicking reset in the browser @Kal_Lam
@Skojo, when your data are still in the browser you should never clear the cache of the browser. Doing so will wipe away all your information/data from the browser (that cannot be retrieved back).
Apologies for the inconvenience caused!
@Kal_Lam please do you mean I can no longer retrieve the data? Not even from the browser history?
