I hope they are fine.
In advance, I want to thank you for the great contribution you make through this application.
Some users in my organization are collecting data through a form in Kobocollect, but it is becoming inconvenient because when saving the records, they appear in draft form, but after a while some of the records seem to disappear, that is, if they are collected 20 records are saved, but after a while not 20 but 14 appear.
What has been detected when investigating this situation is that this problem has been happening since the update that was made on october 24, 2023.
I hope you can help us with this problem, since the data could not be recovered, since it does not appear in the cache of the Kobocollect folder on the device, nor as data sent on the kobotoolbox platform.